Troubleshooting

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1. Cannot modify the serial number/device name

Problem description

Some customers might have issues modifying the serial number/device name when they use a laptop that has an internal camera. The serial number tool will auto detect the internal camera rather than the external UVC camera module, which results in the conflict. Usually, the serial number tool will show the error logs as below:
1. Unknown device
2. Failded to write camera info!

Solution

If you encounter similar issues and run serial number tool on a laptop, please try to disable/uninstall the internal camera in the Device manager, then try the serial number tool in the following link:

• - ArducamUVCSerialNumber